FAQ
We could satisfy with you all kinds of demand in full system, from market planning, product design, development, production, purchasing and quality inspection to warehouse and logistics.
Q: Are you trading company or manufacturer ?
A:We are manufacture factory make pharmaceutic machines for over 13 years, we now established 4 workshops, and 2 R&D center, so we have strong advantages to make customized and practical programs based on URS.
Q: Is there any installation direction after we received the machine?
A: Yes, we have a professional technical team and warm after service. We provide online video call support and on spot installation and commissioning services.
Q: How long is your delivery time?
A: We have Ready to Ship standard Machines on stock, we ship withing 48 hours against order payment. For customized machines and production lines, takes about 20 days.
Q: Is there any ensurance to guarantee my order from your company?
Q: Is there any ensurance to guarantee my order from your company?
Q:What about your warranty?
A:The whole machine has a one-year warranty and lifetime maintenance.
Q: What should I pay attention to when receiving the machine?
A: After receiving the machine, please check whether the accessories are complete and whether the screws are loose. Read the manual carefully and watch the operation video. Then start the test machine again. If you have not received the video of machine operation and raw material processing. Please contact customer service promptly.
